Comprehension
Read the following caselet and answer the questions that follow:
You are a Human Resource (HR) Manager in the HR Department of Vikash Educational Charitable Trust. You organize and support recruitment and training, provide secretarial support for disciplinary investigations and keep personnel records of staff. You report to Ms. Deelipa, one of the two Senior HR Managers who reports to the HR Director.
You are a Human Resource (HR) Manager in the HR Department of Vikash Educational Charitable Trust. You organize and support recruitment and training, provide secretarial support for disciplinary investigations and keep personnel records of staff. You report to Ms. Deelipa, one of the two Senior HR Managers who reports to the HR Director.
Question: 1
For the post of Consultant Professor in the Trust, two internal candidates, Mr. Rana and Mr. Charan were interviewed. Mr. Charan was selected as he was considered to be academically gifted with impressive leadership skills, even though he had less experience than the other. Three days later, Mr. Rana came to your office complaining that the selection was unfair as he had more experience than Mr. Charan. Which of the following is the best way to handle the issue raised by Rana?
For the post of Consultant Professor in the Trust, two internal candidates, Mr. Rana and Mr. Charan were interviewed. Mr. Charan was selected as he was considered to be academically gifted with impressive leadership skills, even though he had less experience than the other. Three days later, Mr. Rana came to your office complaining that the selection was unfair as he had more experience than Mr. Charan. Which of the following is the best way to handle the issue raised by Rana?
Updated On: Aug 9, 2024
- Tell Mr. Rana, that you empathize with him, but the process was fair, and details of the assessment could be shared with him.
- Tell Mr. Rana that if he is interested, he could write to the HR Director and you would act as per the directives received.
- Offer tea to Mr. Rana and say that you can understand why he is upset. Let him have a bit of a moan and help him get it out of his system.
- Tell Mr. Rana that the Institute finds the right person for the job, not the one who has been around the longest.
- Warn Mr. Rana that his complaint will be construed as misdemeanour and held against him in the next promotion cycle.
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The Correct Option is A
Solution and Explanation
The correct option is (A) :Tell Mr. Rana, that you empathize with him, but the process was fair, and details of the assessment could be shared with him..
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Question: 2
Ms. Deelipa has asked you to conduct a Non Teaching Staff Induction Training. You are to call for a tender from various agencies with specifications that include the contents, duration, experience, budget and other relevant information. You then need to shortlist five agencies from the list of 20 and make a presentation within two days.
Review the following responses:
1. Rate all 20 agencies on a scale of 1 to 5 on information available and select the top 5.
2. Select the five lowest bids based on the price quoted.
3. Seek selection criteria from Deelipa and the HR Director and shortlist the bidders accordingly.
4. Follow the advise of a person who has completed a similar task.
Select the best of the following responses in the descending order of effectiveness?
Ms. Deelipa has asked you to conduct a Non Teaching Staff Induction Training. You are to call for a tender from various agencies with specifications that include the contents, duration, experience, budget and other relevant information. You then need to shortlist five agencies from the list of 20 and make a presentation within two days.
Review the following responses:
1. Rate all 20 agencies on a scale of 1 to 5 on information available and select the top 5.
2. Select the five lowest bids based on the price quoted.
3. Seek selection criteria from Deelipa and the HR Director and shortlist the bidders accordingly.
4. Follow the advise of a person who has completed a similar task.
Select the best of the following responses in the descending order of effectiveness?
Review the following responses:
1. Rate all 20 agencies on a scale of 1 to 5 on information available and select the top 5.
2. Select the five lowest bids based on the price quoted.
3. Seek selection criteria from Deelipa and the HR Director and shortlist the bidders accordingly.
4. Follow the advise of a person who has completed a similar task.
Select the best of the following responses in the descending order of effectiveness?
Updated On: Aug 9, 2024
- 4 , 1 , 3
- 1 , 3 , 4
- 3 , 2 , 4
- 1 , 2 , 3
- 3 , 1 , 2
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The Correct Option is
Solution and Explanation
The correct option is (E) :3 , 1 , 2.
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Question: 3
The Vikash Trust has recently been plagued by a high turnover of teaching assistants with many looking for higher salary and better facilities. You have been asked to design and run a campaign to attract and appoint 10 teaching assistants. One of your measures of success will be the retention of the new recruits. You have 4 weeks for the interview.
Review the following:
1. Shortlist apt candidates who reflect values of the Trust from among respondees to your wide advertisement campaign.
2.Design an ad that attracts candidates with values that matches the Trust's, release it at an appropriate time and re-validate the candidates' credentials at the time of shortlisting.
3. Repeat the process that was followed by the Trust last time.
4. Seek expert advice on drafting an attractive advertisement.
Select the best of the following responses in the descending order of effectiveness?
The Vikash Trust has recently been plagued by a high turnover of teaching assistants with many looking for higher salary and better facilities. You have been asked to design and run a campaign to attract and appoint 10 teaching assistants. One of your measures of success will be the retention of the new recruits. You have 4 weeks for the interview.
Review the following:
1. Shortlist apt candidates who reflect values of the Trust from among respondees to your wide advertisement campaign.
2.Design an ad that attracts candidates with values that matches the Trust's, release it at an appropriate time and re-validate the candidates' credentials at the time of shortlisting.
3. Repeat the process that was followed by the Trust last time.
4. Seek expert advice on drafting an attractive advertisement.
Select the best of the following responses in the descending order of effectiveness?
Review the following:
1. Shortlist apt candidates who reflect values of the Trust from among respondees to your wide advertisement campaign.
2.Design an ad that attracts candidates with values that matches the Trust's, release it at an appropriate time and re-validate the candidates' credentials at the time of shortlisting.
3. Repeat the process that was followed by the Trust last time.
4. Seek expert advice on drafting an attractive advertisement.
Select the best of the following responses in the descending order of effectiveness?
Updated On: Aug 9, 2024
- 4 , 1 , 2
- 2 , 1 , 3
- 4 , 3 , 1
- 1 , 2 , 3
- 2 , 3 , 4
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The Correct Option is B
Solution and Explanation
The correct option is (B) :2 , 1 , 3.
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Question: 4
The new induction training program has been a roaring success. All new induction courses for the next 12 months have been tightly scheduled. This morning, you receive a call from Mr. Surya, the Head of the Trust requesting you to train eight newly recruited teaching assistants before they start their job next month. You explain that all the slots are fully booked for the next 3 months, but he insists that the new teaching assistants be trained immediately, to hopefully reduce turnover among them. You speak to Deelipa, who wants you to deal with the issue on your own.
Review the following responses that you wish to communicate to Mr. Surya:
1. Inform him that once the schedules are drawn up, it is not possible to effect any change as the reputation of the Trust would be at stake.
2. Suggest that a new agency may be permitted to run induction sessions for these teaching assistants, as a special case.
3. Tell him that if some inductees dropout in the first month, at least some teaching assistants can be accommodated.
4. Tell him that since no space is available in the induction training sessions for three months, you, as the HR manager would conduct induction sessions for them after office hours.
Select the best of the following responses in the descending order of effectiveness.
The new induction training program has been a roaring success. All new induction courses for the next 12 months have been tightly scheduled. This morning, you receive a call from Mr. Surya, the Head of the Trust requesting you to train eight newly recruited teaching assistants before they start their job next month. You explain that all the slots are fully booked for the next 3 months, but he insists that the new teaching assistants be trained immediately, to hopefully reduce turnover among them. You speak to Deelipa, who wants you to deal with the issue on your own.
Review the following responses that you wish to communicate to Mr. Surya:
1. Inform him that once the schedules are drawn up, it is not possible to effect any change as the reputation of the Trust would be at stake.
2. Suggest that a new agency may be permitted to run induction sessions for these teaching assistants, as a special case.
3. Tell him that if some inductees dropout in the first month, at least some teaching assistants can be accommodated.
4. Tell him that since no space is available in the induction training sessions for three months, you, as the HR manager would conduct induction sessions for them after office hours.
Select the best of the following responses in the descending order of effectiveness.
Review the following responses that you wish to communicate to Mr. Surya:
1. Inform him that once the schedules are drawn up, it is not possible to effect any change as the reputation of the Trust would be at stake.
2. Suggest that a new agency may be permitted to run induction sessions for these teaching assistants, as a special case.
3. Tell him that if some inductees dropout in the first month, at least some teaching assistants can be accommodated.
4. Tell him that since no space is available in the induction training sessions for three months, you, as the HR manager would conduct induction sessions for them after office hours.
Select the best of the following responses in the descending order of effectiveness.
Updated On: Aug 9, 2024
- 2 , 1 , 3 , 4
- 3 , 2 , 1 , 4
- 3 , 2 , 4 , 1
- 2 , 4 , 3 , 1
- 2 , 3 , 1 , 4
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The Correct Option is D
Solution and Explanation
The correct option is (D) :2 , 4 , 3 , 1.
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