Comprehension

Nishi had gone to a grocery store to make routine purchases. On reaching home, as she took out Binx tomato chips packet from the bag to give it to her son, she felt that it was underweight. She checked its weight on the kitchen weighing scale and found that it weighed 60 grams whereas the label on the chips packet mentioned the weight of the packet as 100 grams. She approached the manufacturer and complained about it. The manufacturer offered her a gift hamper and requested her not to disclose this to anyone. Nishi refused to accept the gift hamper and took the issue to a redressal agency. 

Question: 1

State two responsibilities discharged by Nishi, as a consumer, in the above case.

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Consumers should stay informed, verify product details, and never hesitate to approach redressal forums if their rights are violated.
Updated On: Jun 23, 2025
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Solution and Explanation

Responsibilities Discharged by Nishi:
1. Responsibility to be aware: Nishi carefully checked the weight of the product and realized the discrepancy between the labelled weight and actual content. She was aware of her rights as a consumer.
2. Responsibility to seek redressal: Instead of accepting the gift hamper, Nishi chose to take appropriate action by approaching a consumer redressal agency, thereby fulfilling her responsibility to seek justice.
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Question: 2

State any two reliefs which can be granted to Nishi, if the consumer court is satisfied with the genuineness of the complaint.

Updated On: Jun 23, 2025
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Solution and Explanation

Reliefs that can be granted:
1. Replacement of Product: The consumer court may direct the manufacturer to replace the underweight product with a correct one.
2. Compensation for Loss or Injury: If any inconvenience or loss has occurred due to the defective product, Nishi may be awarded suitable compensation by the court.
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