List of top Business Studies Questions asked in CBSE CLASS XII

Ankur Sachdeva did his MBA from ITB University. He decided to apply his knowledge of scientific management in the fast food restaurant chain 'Coffee Bean' set up by him. This restaurant was providing burgers, fries, shakes etc, as a part of its menu. Nowadays people are quality conscious, so he was using standardised raw materials, processes, methods, working conditions, machinery etc. The objective was to establish standards of excellence. By doing this he was not only able to reduce the cost but was also able to provide new varieties of burgers, fries and shakes leading to increased turnover. Ankur Sachdeva also believed that there was only one best method to maximise efficiency. As a result he developed best way of grilling burgers, cooking fries and preparing shakes. His main objective was to maximise the satisfaction of customers, which he was able to achieve. Not only to learn the best way of doing a job, but to perform their tasks efficiently, 'Coffee Bean' regularly invests in training and development programmes to equip employees with the necessary skill and knowledge. 'Coffee Bean' believed that efficient employees will produce more and earn more. This will ensure their greatest efficiency and prosperity for both company and workers. The above case highlights the use of Scientific principles and techniques by 'Coffee Bean'. Explain any one such principle and two techniques.
Preeti started her own cooking channel on 'Youtube Mood Art'. As her subscribers increased, she was not in a position to manage everything on her own. She hired Rahul and Riya to help her with filming editing, lighting and content research. She granted authority to them to operate within prescribed limits. She was thus, able to use her time on high priority activities like developing new recipes and content development etc. As a result, Rahul and Riya were given opportunities to develop and exercise initiative. Preeti was now able to focus on objectives and meet the target of achieving a subscriber base of one million in six months.

(a) Identify the concept of management used by Preeti.

(b) Explain any five points of importance of the concept identified in .
Explain the following limitations of the planning function of management:
(b) Planning may not work in a dynamic environment.

(ii) Planning leads to rigidity.

(iii) Planning is time-consuming.
Explain the following functions of marketing:
(i) Marketing Planning

(ii) Branding

(iii) Pricing
Explain the following types of plans:
(b) Strategy

(ii) Method

(iii) Budget
Nishi had gone to a grocery store to make routine purchases. On reaching home, as she took out a Binx tomato chips packet from the bag to give it to her son, she felt that it was underweight. She checked its weight on the kitchen weighing scale and found that it weighed 60 grams, whereas the label on the packet mentioned the weight as 100 grams. She approached the manufacturer and complained. The manufacturer offered her a gift hamper and requested her not to disclose the issue to anyone. Nishi refused to accept the gift hamper and took the issue to a redressal agency.

(a) State two responsibilities discharged by Nishi, as a consumer, in the above case.
Kaysons Ltd. was a reputed company manufacturing automotive parts for electric vehicles. With growing demand for electric vehicles, Kaysons Ltd. required more capital to meet the increased demand for automotive parts. Atul, the Finance Manager, suggested raising funds through a public issue of shares as the stock market was bullish. Although this process would reduce the management’s holding and involve significant expenditure, the Chief Executive Officer agreed. The public issue of shares was made in compliance with Securities and Exchange Board of India (SEBI) guidelines. Identify and state four factors affecting the choice of capital structure being discussed above.
Explain 'Advertising', 'Sales Promotion', and 'Public Relations' as elements of the promotion mix.
State any two reliefs that can be granted to Nishi, if the consumer court is satisfied with the genuineness of the complaint.
Explain ’Critical Point Control’ and ’Management by Exception’ as discussed in the controlling process.
Explain the following factors affecting the working capital requirements of a company:

(a) Level of competition

(b) Inflation
Explain the following ’Semantic Barriers’ to communication:
(b) Technical jargon

(ii) Body language and gesture decoding
State any four features of the directing function of management.
State any four points of importance of the ’Staffing’ function of management.
State the needs of the employees being met by such incentives as per Maslow’s Need Hierarchy Theory.
Explain the following steps of the selection process:
(b) Selection Tests

(ii) Employment Interview
Shanta Enterprises' was in the business of manufacturing solar panels for the last fifteen years. With their expertise, they were able to manufacture good quality solar panels at lower costs. As a result, 'Shanta Enterprises' received many orders and generated high profit margins. To motivate employees, the company decided to compensate them for their hard work. Arvind and Yogesh, who were working on a contract basis, were absorbed permanently. Ekta, a regular employee, was awarded the 'Best Employee of the Year' award.

(a) Identify and explain the incentives given by Shanta Enterprises to its employees.
‘Planning and controlling are inseparable twins of management’. Explain with the help of any three points.
Quoting lines from the above paragraph, state any two features of the nature of management identified in

(a) above.
State any three points of difference between’ Primary Market’ and’ Secondary Market’.
The picture given below is the package of a perfume bottle: Identify the level of packaging of the box shown above:
Identify the concept discussed above which would help the employees to do the job in a better way using Artificial Intelligence Technology.
State any five benefits of the concept identified in

(a) above to the organisation.
Three friends, Aman, Ashish, and Ashi, after completing their MBA from a reputed management institute, formed a startup named ’Solutions’. The goal of the startup was to make a social and environmental impact through its services. ’Solutions’ supports social business ideas to improve living conditions in slums of Mumbai. As all the three friends are specialised in social work, they adopted three different slums of Mumbai and started educating the slum dwellers in their own creative manner. Aman used ’playway method’, Ashish used ’music’ as a method of learning while Ashi used ’activity-based method of learning’. They used basic knowledge in their unique manner and were able to educate the slum dwellers. It implies that skillful and personal application of acquired knowledge varies from individual to individual in achieving desired results.

(a) Identify and state the nature of management discussed in the above case.
Explain the following as factors affecting ’Financing Decision’:
(b) Fixed operating costs

(ii) Cash flow position of the company