Question:
A Business Process Outsourcing centre, 'Chromosome' which deals in
conversion of voice reports dictated by physicians and other healthcare
providers into text format has 40 employees. They ensure that their
employees are well versed in at least one foreign language and one Indian
language. The employees are also given the required training to ensure
that the reports are processed correctly as they are the backbone of the
patients' medical history. On frequent complaints about some of its
employees, it was observed that they were facing problems in decoding the
message as they were not very proficient with the language in which the
voice message was received. As a result, they would make mistakes
causing different meaning to the message. Not only this, sometimes there
were technical words used in voice reports, the actual meaning of which
was also not understood by the employees. Due to this, 'Chromosome' was
slowly losing its business to competitors.
The above case highlights two communication barriers. Identify and
explain these barriers.
A Business Process Outsourcing centre, 'Chromosome' which deals in
conversion of voice reports dictated by physicians and other healthcare
providers into text format has 40 employees. They ensure that their
employees are well versed in at least one foreign language and one Indian
language. The employees are also given the required training to ensure
that the reports are processed correctly as they are the backbone of the
patients' medical history. On frequent complaints about some of its
employees, it was observed that they were facing problems in decoding the
message as they were not very proficient with the language in which the
voice message was received. As a result, they would make mistakes
causing different meaning to the message. Not only this, sometimes there
were technical words used in voice reports, the actual meaning of which
was also not understood by the employees. Due to this, 'Chromosome' was
slowly losing its business to competitors.
The above case highlights two communication barriers. Identify and explain these barriers.
The above case highlights two communication barriers. Identify and explain these barriers.
Show Hint
Effective communication requires clarity, language proficiency, and familiarity with technical terms. Organizations must provide adequate training to employees handling specialized content.
Updated On: Feb 24, 2025
Hide Solution
Verified By Collegedunia
Solution and Explanation
Faulty Translations
- When communication is originally drafted in one language but needs to be translated into another, errors may arise if the translator is not proficient in both languages.
- In this case, employees at 'Chromosome' were not well-trained in the language of the voice reports, leading to mistakes in transcription and incorrect messages.
Technical Jargon
- Specialists often use complex technical terms that are difficult for non-specialists to understand.
- At 'Chromosome', employees struggled to comprehend medical terminology used by physicians, which led to errors in transcriptions.
- When communication is originally drafted in one language but needs to be translated into another, errors may arise if the translator is not proficient in both languages.
- In this case, employees at 'Chromosome' were not well-trained in the language of the voice reports, leading to mistakes in transcription and incorrect messages.
Technical Jargon
- Specialists often use complex technical terms that are difficult for non-specialists to understand.
- At 'Chromosome', employees struggled to comprehend medical terminology used by physicians, which led to errors in transcriptions.
Was this answer helpful?
0
0
Top Questions on Directing
- Identify the style of leadership discussed in the following paragraph.
Mr. Ashish, a Manager in Sahni Group of Companies, does not believe in the use of power unless it is absolutely essential. His followers are given a high degree of independence to formulate their own objectives and ways to achieve them. The group members work on their own tasks resolving issues themselves. Mr. Ashish is there only to support them and supply them the required information to complete the task assigned. - Statement-I: Motivation can be either positive or negative.
Statement-II: Motivation is a complex process as individuals are heterogeneous in their expectations, perceptions, and reactions. - Naman and Vineet were childhood friends and both were working in 'Sunshine Crockery'. Naman was the Chief Executive Officer while Vineet was the Production Manager. They generally discussed company-related issues during lunch or while traveling together. Recently, the company received an order for 5,000 dinner sets from Shaurya Hotel. It was an unexpected order that would increase the company's revenue. Naman communicated this order to Vineet over intercom, and Vineet executed it within the given time period. The type of communication used by Naman to communicate the order to Vineet was:
- 'Child-O' is a garment manufacturing company which makes clothes with unique and stylish designs for children. Naisha was working as the Human Resource Manager with 'Child-O'. Despite good pay and many other benefits offered, the company is facing the problem of high turnover of its employees. Naisha tried to find out the reason but could not. She appointed a person with the permission of the Chief Executive Officer to find out the reason. It was found that other organisations were giving more autonomy and authority to their employees, which made them feel that their jobs were important. This was attracting the employees of 'Child-O' to other organisations. The incentive which attracted the employees of 'Child-O' to other organisations is:
- Explain ’Critical Point Control’ and ’Management by Exception’ as discussed in the controlling process.
View More Questions
Questions Asked in CBSE CLASS XII exam
- Find the image \( A' \) of the point \( A(2,1,2) \) in the line \[ l: \mathbf{r} = 4\hat{i} + 2\hat{j} + 2\hat{k} + \lambda (\hat{i} - \hat{j} - \hat{k}). \] Also, find the equation of the line joining \( A A' \). Find the foot of the perpendicular from point \( A \) on the line \( l \).
- Solve the following linear programming problem graphically: \[ \text{Minimise } Z = 2x + y \] subject to the constraints: \[ 3x + y \geq 9, \] \[ x + y \geq 7, \] \[ x + 2y \geq 8, \] \[ x, y \geq 0. \]
- CBSE CLASS XII - 2025
- Linear Programming Problem
- A die with numbers 1 to 6 is biased such that \( P(2) = \frac{3}{10} \) and the probability of other numbers is equal. Find the mean of the number of times number 2 appears on the die, if the die is thrown twice.
- CBSE CLASS XII - 2025
- Probability
- Solve the differential equation \( 2(y + 3) - xy \frac{dy}{dx} = 0 \); given \( y(1) = -2 \).
- CBSE CLASS XII - 2025
- Differential Equations
- A school is organizing a debate competition with participants as speakers and judges. \[ S = \{S_1, S_2, S_3, S_4\} \] where \(S = \{S_1, S_2, S_3, S_4\}\) represents the set of speakers. The judges are represented by the set: \[ J = \{J_1, J_2, J_3\} \] where \(J = \{J_1, J_2, J_3\}\) represents the set of judges. Each speaker can be assigned only one judge. Let \(R\) be a relation from set \(S\) to \(J\) defined as: \[ R = \{(x, y) : \text{speaker } x \text{ is judged by judge } y, x \in S, y \in J\} \]
- CBSE CLASS XII - 2025
- Relations and Functions
View More Questions