Question

Which of the following is the investigation technique that helps discover the root cause of a problem?

• A. Known Error
• B. Known Error Database
• C. Root Cause Analysis
• D. Workaround

Hint:

Use Root Cause Analysis to solve problems permanently by addressing their underlying causes.

Answer 1

The Correct Option is C

Root Cause Analysis (RCA) is a systematic investigation technique used to identify the fundamental cause of a problem or incident. By discovering the root cause, organizations can develop effective solutions to prevent recurrence. Other options explained:

• Known Error refers to a problem with a documented root cause and workaround.
• Known Error Database is a repository of known errors and solutions.
• Workaround is a temporary solution to mitigate the impact of a problem.