Question

Read the statements and choose the correct option:
(I) ITIL V2 focused on product, processes and people.
(II) ITIL V3 focused on product, processes, people and partner.

• A. Only (I) is correct
• B. Only (II) is correct
• C. Both (I) and (II) are correct
• D. Both (I) and (II) are incorrect

Hint:

Remember that ITIL V3 broadened the scope by including partners to enhance collaboration and service delivery.

Answer 1

The Correct Option is C

Statement (I) is correct because ITIL V2 emphasized improving IT service management by focusing on products, processes, and people.
Statement (II) is also correct as ITIL V3 expanded on this by including partners as a key focus area alongside products, processes, and people to better address service lifecycle and integration.
Therefore, both statements accurately describe the focus of their respective ITIL versions.