Question:
Find out the most common benefit of ITSM.
Find out the most common benefit of ITSM.
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ITSM bridges IT and business by aligning IT services with business priorities for better outcomes.
Updated On: Jul 6, 2025
- Aligning IT teams with business priorities tracked through success metrics
- Less cross-department collaboration
- Procure business orders
- Isolate IT teams and development teams
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The Correct Option is A
Solution and Explanation
IT Service Management (ITSM) primarily aims to align IT services with the needs and priorities of the business. One of the most common and important benefits of ITSM is ensuring that IT teams work in harmony with business goals, with progress tracked through success metrics and service level agreements (SLAs). The other options are incorrect because:
- (B) Less cross-department collaboration goes against ITSM principles, which encourage collaboration.
- (C) Procuring business orders is a business function, not a direct ITSM benefit.
- (D) Isolating IT teams contradicts ITSM’s goal of integration and cooperation.
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