Find out from the following, the area where ITIL does not play an effective role.
Show Hint
- IT and business strategic planning
- Integrating and aligning IT and business goals
- Reducing costs and total cost of ownership
- Hardware designing
The Correct Option is D
Solution and Explanation
However, ITIL does not involve hardware designing, which is a technical and engineering activity outside the scope of IT service management frameworks.
Other options (A), (B), and (C) represent areas where ITIL provides guidance and processes to improve IT service delivery and management.
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