Question

Write the differences between internal and external customer.

Hint:

Internal customers are within the organization; external customers are outside and drive business revenue.

Answer 1

The key differences between internal and external customers are: \begin{tabular}{|p{6cm}|p{6cm}|} \hline Internal Customer & External Customer
\hline An internal customer is a person or group within the organization who receives services or products from another part of the same organization. & An external customer is someone outside the organization who purchases or uses its products or services.
\hline Examples include employees, departments, or units within the company. & Examples include end-users, clients, or consumers outside the organization.
\hline Focus is on internal service quality and interdepartmental collaboration. & Focus is on customer satisfaction, product quality, and service delivery.
\hline Interaction is usually ongoing and part of business processes. & Interaction may be transactional and involves purchase decisions.
\hline Internal customers help improve workflow and efficiency within the company. & External customers generate revenue and are the final recipients of products or services.
\hline \end{tabular}