Statement-I: Motivation can be either positive or negative. Statement-II: Motivation is a complex process as individuals are heterogeneous in their expectations, perceptions, and reactions.
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Motivation can be intrinsic (internal drive) or extrinsic (external rewards/punishments). A mix of both is effective in organizations.
Step 1: Understanding Motivation
Motivation can be positive (incentives, rewards) or negative (fear of penalties, job insecurity), which makes Statement-I true. Step 2: Motivation as a Complex Process
Individuals have different perceptions, expectations, and reactions, making motivation complex. Thus, Statement-II is also true.