Question:
Read the following statements: Assertion (A) and Reason (R). Choose the correct alternative from the options given below:
Assertion (A): Many enlightened business firms have set up their own consumer service and grievance cells.
Reason (R): The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or service.
Read the following statements: Assertion (A) and Reason (R). Choose the correct alternative from the options given below:
Assertion (A): Many enlightened business firms have set up their own consumer service and grievance cells.
Reason (R): The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or service.
Updated On: June 02, 2025
- Both Assertion (A) and Reason (R) are true and Reason (R) is the correct explanation of Assertion (A).
- Both Assertion (A) and Reason (R) are true, but Reason (R) is not the correct explanation of Assertion (A).
- Assertion (A) is true, but Reason (R) is false.
- Assertion (A) is false, but Reason (R) is true.
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The Correct Option is A
Solution and Explanation
Step 1: Businesses establish consumer service cells to address grievances and enhance customer satisfaction.
Step 2: The right to file a complaint is a fundamental consumer right, making it necessary for businesses to have grievance handling mechanisms.
Thus, the correct answer is option A.
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