Question

Where can a consumer complain if the value of the goods or service or the compensation amount exceeds Rs. 1 crore ?

• A. District Forum
• B. State Commission
• C. National Commission
• D. All of these

Hint:

Be aware that the monetary limits for consumer courts were updated by the Consumer Protection Act, 2019. For older questions, remember the 1986 limits: District (<20 Lakh), State (20 Lakh to 1 Crore), National (>1 Crore). For new questions, check the updated limits.

Answer 1

The Correct Option is C

Step 1: Understanding the Concept:
The Consumer Protection Act in India establishes a three-tier quasi-judicial machinery for redressing consumer grievances. The jurisdiction of each level is based on the monetary value of the claim.

Step 2: Detailed Explanation:
The pecuniary jurisdiction under the Consumer Protection Act, 2019 is as follows: \[\begin{array}{rl} \bullet & \text{District Consumer Disputes Redressal Commission (District Forum): For claims where the value of goods or services paid as consideration does not exceed Rs. 50 lakh.} \\ \bullet & \text{State Consumer Disputes Redressal Commission (State Commission): For claims where the value of goods or services paid as consideration is more than Rs. 50 lakh but does not exceed Rs. 2 crore.} \\ \bullet & \text{National Consumer Disputes Redressal Commission (National Commission): For claims where the value of goods or services paid as consideration exceeds Rs. 2 crore.} \\ \end{array}\] Note: The question likely refers to the limits under the older Consumer Protection Act of 1986, where the National Commission's jurisdiction began for claims exceeding Rs. 1 crore. Under those previous rules, the answer would be National Commission. Even under the new 2019 Act, a claim of exactly Rs. 1 crore would fall under the State Commission, but if it exceeds Rs. 1 crore (e.g., Rs. 1.1 crore), it would still be under the State Commission, up to Rs. 2 crore. However, in the context of older exam questions, "exceeds Rs. 1 crore" was the threshold for the National Commission. Given the options, the intended answer is the National Commission.

Step 3: Final Answer:
Based on the likely context of the question (referring to the Consumer Protection Act, 1986), a complaint for a value exceeding Rs. 1 crore would be filed in the National Commission.