Question

Abha had guests at home. She ordered vegetable biryani from ’Biryani House’. The biryani came in a beautiful packaging and Abha opened it with a lot of excitement. However, when she started serving biryani to the guests, she realized that it was non-vegetarian. She checked the package and noticed that there was no indication whether it was a vegetarian or non-vegetarian biryani. She contacted ’Biryani House’ for the same. The manager at ’Biryani House’ apologized and immediately sent a vegetarian biryani along with a complimentary sweet dish. Identify and explain the two consumer rights discussed in the above case.

Hint:

Right to Information ensures that consumers are fully aware of what they are purchasing, including its quality, quantity, and nature.- Right to Redressal allows consumers to seek compensation or a solution for any grievances related to goods or services they have purchased.- These consumer rights help maintain trust between businesses and consumers, ensuring fair treatment.

Answer 1

The two consumer rights discussed in the above case are:
1. Right to Information: Abha was unable to identify whether the biryani was vegetarian or non-vegetarian because the packaging did not provide clear information. This violates the Right to Information, which states that consumers have the right to be fully informed about the goods or services they are purchasing. The lack of proper labeling on the packaging led to confusion, which was resolved only after Abha contacted the restaurant.
2. Right to Redressal: When Abha raised the issue with ’Biryani House,’ the manager apologized and immediately sent a vegetarian biryani along with a complimentary sweet dish. This demonstrates the Right to Redressal, where consumers have the right to seek compensation or appropriate solutions if they face any issue with a product or service. In this case, the restaurant provided a solution to the problem, which was an appropriate response to the consumer’s complaint.