Question

Abha had guests at home. She ordered vegetable biryani from ’Biryani House’. The biryani came in a beautiful packaging and Abha opened it with a lot of excitement. However, when she started serving biryani to the guests, she realized that it was non-vegetarian. She checked the package and noticed that there was no indication whether it was a vegetarian or non-vegetarian biryani. She contacted ’Biryani House’ for the same. The manager at ’Biryani House’ apologized and immediately sent a vegetarian biryani along with a complimentary sweet dish. Identify and explain the two consumer rights discussed in the above case.

Hint:

Right to Information ensures that consumers are fully aware of what they are purchasing, including its quality, quantity, and nature.- Right to Redressal allows consumers to seek compensation or a solution for any grievances related to goods or services they have purchased.- These consumer rights help maintain trust between businesses and consumers, ensuring fair treatment.

Answer 1

Right to Information:

Explanation: The right to information means that consumers have the right to be informed about the quality, quantity, potency, purity, standard, and price of goods or services they are purchasing. This information allows consumers to make informed choices and protects them from deceptive or misleading advertising and labeling practices. In Abha's case, "Biryani House" failed to provide clear information on the packaging about whether the biryani was vegetarian or non-vegetarian. This lack of information violated Abha's right to know the nature of the product she was buying.

Right to be Heard:

Explanation: The right to be heard implies that consumers have the right to express their grievances and concerns to the seller or service provider and to have those concerns addressed fairly and adequately. It also means that consumers have the right to seek redressal of their complaints through appropriate channels. In this scenario, Abha exercised her right to be heard by contacting "Biryani House" to complain about the mislabeling of the biryani. The fact that the manager apologized, immediately sent a vegetarian biryani, and provided a complimentary sweet dish demonstrates that "Biryani House" acknowledged and addressed Abha's grievance.