Question

What may help to reduce the frequency of mechanical complaints?

• A. Effective use of a front office log book
• B. Using low quality parts
• C. Neglecting maintenance work
• D. Ignoring early signs of malfunction

Hint:

Tracking issues and performing regular maintenance are key to reducing mechanical complaints in a hotel.

Answer 1

The Correct Option is A

Reducing mechanical complaints in hotels can be achieved by maintaining proper records and regular maintenance.
- Effective use of a front office log book helps track issues, complaints, and service requests, allowing for better follow-up and timely repairs.
- Using low quality parts will likely increase complaints, as poor-quality materials fail more frequently.
- Neglecting maintenance work and Ignoring early signs of malfunction are both practices that would worsen mechanical issues, increasing complaints.
Therefore, the correct practice to reduce complaints is the effective use of a front office log book.