Question

Arrange the stages of 'Guest Cycle' in correct order of their occurence:
(A) Departure
(B) Occupancy
(C) Arrival
(D) Pre-arrival
Choose the correct answer from the options given below:

• A. (A), (B), (C), (D)
• B. (D), (C), (B), (A)
• C. (D), (A), (C), (B)
• D. (C), (B), (D), (A)

Hint:

Think of the guest cycle as a logical timeline of your own experience when you travel: First you book (Pre-arrival), then you check in (Arrival), then you stay (Occupancy), and finally you check out (Departure).

Answer 1

The Correct Option is B

Step 1: Understanding the Concept:
The Guest Cycle is a model used in the hospitality industry to describe the distinct stages of a guest's interaction with a hotel or lodging establishment. The question asks for the correct chronological order of these stages.
Step 2: Detailed Explanation:
Let's trace the journey of a guest through the hotel experience:


Pre-arrival (D): This is the first stage. It includes everything that happens before the guest physically arrives at the hotel, such as making a reservation, receiving a confirmation, and any pre-stay communication.
Arrival (C): This stage begins when the guest arrives at the hotel. It includes registration (check-in), room assignment, and luggage handling.
Occupancy (B): This is the main phase of the guest's stay. During this time, the guest occupies the room and uses the hotel's various services and facilities (e.g., restaurants, room service, housekeeping).
Departure (A): This is the final stage. It involves the guest checking out, settling the bill, and leaving the hotel. Post-departure activities like feedback collection also fall under this phase.
Step 3: Final Answer:
The correct chronological order of the guest cycle is Pre-arrival (D), Arrival (C), Occupancy (B), and Departure (A). This corresponds to option (2).