Question

What is informal communication?

Hint:

Informal communication = grapevine network → fast, flexible, personal; but may carry rumors.

Answer 1

Informal communication refers to the exchange of information, ideas, or messages between employees without following the official chain of command. It develops naturally within an organisation due to social and personal interactions.
Characteristics of Informal Communication:

It is not based on organisational hierarchy.
It is spontaneous and flexible.
It is also called “grapevine communication.”
It spreads information quickly but may sometimes lead to rumors.

Importance:

Builds social relationships and team spirit.
Fills gaps left by formal communication.
Provides quick feedback and spreads information faster.