Question

The function of the front office department excludes :

• A. Foreign exchange
• B. Room assignment
• C. Inquiry
• D. Food and beverage services

Hint:

The front office department focuses on guest check-in/check-out, reservations, and customer services, while food and beverage services are generally handled by a separate department.

Answer 1

The Correct Option is D

The front office department in a hotel is responsible for a range of guest services such as check-in/check-out, room assignment, reservations, and handling guest inquiries.
- Foreign exchange is often handled by the front office as part of guest services.
- Room assignment is a direct function of the front office to ensure guests are assigned rooms according to their preferences.
- Inquiry is part of the front office's responsibilities, as they handle guest questions and requests.
However, Food and beverage services are typically managed by the food and beverage department, not the front office.
Thus, the correct answer is Food and beverage services.