Question

What is the difference between CRS and GDS?

Hint:

CRS provides direct control over hotel reservations, while GDS expands reach by connecting hotels to global distribution networks.

Answer 1

The terms CRS (Central Reservation System) and GDS (Global Distribution System) refer to two different systems used in the travel and hospitality industry to manage reservations and bookings. The main differences are:
1. Central Reservation System (CRS):
CRS is a system used by individual hotels, chains, or groups to manage reservations directly.
It allows hotels to receive bookings, manage availability, and process customer data from various sources, including their own website, front desk, or call center.
CRS systems are primarily focused on the hotel’s internal reservation process.
It provides more control to the hotel management over rates, availability, and booking processes.
2. Global Distribution System (GDS):
GDS is a global network that connects travel agents, airlines, hotels, and other service providers to allow for booking and distribution of travel services.
It serves as a distribution channel that enables the hotel to connect with various travel agencies and online travel agents (OTAs).
GDS systems offer a wide range of services and connect a large network of providers, making it easier for agents to book hotels, flights, and rental cars for clients globally.
It is not owned or controlled by a single hotel but is a third-party system that provides broad reach.
In summary, CRS is for direct hotel reservations, while GDS is a broader network used by travel agents and third parties to access hotel availability worldwide.