Question

Nishi had gone to a grocery store to make routine purchases. On reaching home, as she took out a Binx tomato chips packet from the bag to give it to her son, she felt that it was underweight. She checked its weight on the kitchen weighing scale and found that it weighed 60 grams, whereas the label on the packet mentioned the weight as 100 grams. She approached the manufacturer and complained. The manufacturer offered her a gift hamper and requested her not to disclose the issue to anyone. Nishi refused to accept the gift hamper and took the issue to a redressal agency.

(a) State two responsibilities discharged by Nishi, as a consumer, in the above case.

Hint:

As a consumer, always check product details and act promptly by filing a complaint if goods are found defective or misleading.

Answer 1

1. Reading Labels Carefully: Nishi read the label on the chips packet to verify the details such as weight, ensuring she was informed about the product.

2. Filing a Complaint: Nishi filed a complaint with an appropriate redressal agency instead of accepting the manufacturer’s offer, fulfilling her responsibility to take action when goods or services are defective.