Question

Direction: Read the following scenario and answer the questions that follow.
XYZ Hospital, a renowned healthcare facility, has been facing significant challenges in providing quality healthcare services due to a shortage of doctors. The hospital administration is deeply concerned about the impact on patient care and is determined to find effective Solutions. They have analysed the situation and identified some key factors contributing to the shortage.
Firstly, the hospital has experienced a surge in patient demand and a growing population in the surrounding area, resulting in increased pressure on the existing medical staff. Secondly, the hospital is located in a remote region, making it less attractive for doctors seeking career opportunities in urban areas. Lastly, the retirement of several senior doctors in the coming years will exacerbate the shortage and the loss of valuable expertise.
To address these challenges and ensure the efficient delivery of healthcare services, the hospital administration is considering different strategies and recruitment options.
In order to ensure the highest level of patient satisfaction and quality care, which of the following factors should XYZ Hospital prioritise when recruiting new doctors?

• A. Specialisation in the most demanded medical fields to meet the specific needs of patients.
• B. Strong leadership and management skills to effectively lead medical teams and departments.
• C. Proficiency in the use of advanced medical technologies and treatment methods.
• D. Empathy and compassion towards patients to provide personalised and patient-centred care.
• E. Willingness to participate in ongoing professional development and stay updated with medical advancements.

Answer 1

The Correct Option is D

Empathy and compassion towards patients are crucial qualities for doctors in providing personalised and patient-centred care. Patients feel more valued and satisfied when doctors show empathy, actively listen to their concerns, and provide emotional support. Prioritising doctors with these qualities will contribute to a higher level of patient satisfaction and overall quality care. Hence, D is the correct answer

Prioritising only the most demanded medical fields may lead to a lack of specialists in other areas, compromising the hospital's ability to address a wide range of medical conditions. So A is rejected.

It is essential to strike a balance between leadership abilities and clinical expertise to ensure the highest level of patient satisfaction and quality care. So B is rejected.

Prioritising C alone may neglect other essential qualities such as clinical judgement and patient-centred care.

E does not directly address the question. A doctor's willingness to learn and grow should be complemented by a strong foundation in medical knowledge and patient-centred care.