The Bell captain heads the Bell Desk and supervises the bell staff, ensuring that all guest-related services, such as luggage handling and room assignments, are carried out smoothly.
- Bellboy is a staff member who performs duties such as carrying luggage but does not head the Bell Desk.
- Bell hop is another term for bellboy, and they are responsible for assisting guests with their luggage and other services.
- Concierge is a service staff member who assists guests with special requests, such as booking reservations or arranging transportation, but they do not head the Bell Desk.
Thus, the correct answer is Bell captain.