Question

Which of the following is not a part of good telephone techniques?

• A. Answer all calls promptly.
• B. Answer without introducing yourself.
• C. Identify your establishment.
• D. Ask for the caller’s need.

Hint:

When answering the phone, always introduce yourself and your business to ensure professionalism and clarity.

Answer 1

The Correct Option is B

Good telephone techniques ensure clarity and professionalism. It is important to always introduce yourself and your establishment when answering calls to establish credibility.
- Answer all calls promptly is a good telephone technique, as it shows responsiveness and professionalism.
- Identify your establishment is important to make sure the caller knows they have reached the correct place.
- Ask for the caller’s need ensures that the conversation is directed toward solving the caller's query.
However, answering without introducing yourself is unprofessional and may confuse the caller. Therefore, the correct answer is Answer without introducing yourself.