Question

Choose the statement that doesn’t hold true about ‘Formal Communication’.

• A. It is more effective in policy framing.
• B. It helps in establishing procedures.
• C. It doesn’t incite fear in the minds of people.
• D. It doesn’t believe in open door policy.

Hint:

While formal communication is structured and essential for governance, it can sometimes feel impersonal or intimidating without supportive informal channels.

Answer 1

The Correct Option is C

Formal communication refers to official channels of communication that follow a structured and hierarchical format within an organization. It is typically used for policy communication, official announcements, job instructions, and formal reporting. While formal communication provides clarity, authority, and traceability, it may sometimes create a sense of rigidity or pressure, especially in top-down communications. Hence, the statement that "it doesn’t incite fear in the minds of people" is not always true, particularly in bureaucratic or overly hierarchical settings.
Explanation of Other Options:

• (A) Formal communication is indeed effective in policy framing since it ensures consistency and official validation.
• (B) It helps in establishing procedures by clearly defining expectations, responsibilities, and workflows.
• (D) Formal communication does allow for open-door policies when formally integrated into the organizational structure.