Question

When guests arrive at the hotel, front office agents should be able to read guests and ______ their needs.

• A. Anticipate
• B. Ask
• C. Confirm
• D. Ignore

Hint:

Anticipating guest needs creates a seamless and satisfying experience for hotel visitors.

Answer 1

The Correct Option is A

Anticipating guest needs is a crucial skill for front office staff. It involves understanding and predicting what the guest might require without them explicitly stating it. This enhances customer satisfaction and service quality.

Ask: Asking can clarify needs but may delay service.

Confirm: Used to verify information rather than anticipate.

Ignore: Not suitable, as it creates a negative guest experience.