Question:
Front office staff should maintain cheerful attitude and ______ while dealing with guests.
Front office staff should maintain cheerful attitude and ______ while dealing with guests.
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A warm smile is the universal key to making guests feel valued and comfortable.
Updated On: Dec 27, 2024
- Frowning face
- Smiling face
- Swollen face
- Grimacing face
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The Correct Option is B
Solution and Explanation
Maintaining a cheerful attitude and a smiling face helps front office staff create a welcoming and positive experience for guests. A smile shows friendliness, warmth, and professionalism. Options like frowning face, swollen face, or grimacing face can make guests uncomfortable and lead to a poor impression.
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