Question

“Front office staff is the image builder of the hotel.” Justify the statement.

Hint:

The front office is the face of the hotel, shaping guests’ overall perceptions of their stay.

Answer 1

The front office staff is the first point of contact for guests, and they represent the hotel’s image by:
1. Providing a warm welcome and excellent service.
2. Ensuring smooth check-in, check-out, and handling guest queries.
3. Maintaining professionalism and addressing guest needs efficiently, creating a lasting impression.