Question

What were the primary consumer complaints against Ola Electric?

• A. Overpriced scooters and loud advertisements
• B. Faulty scooters, delayed deliveries, and poor after-sales service
• C. Battery explosions and software glitches
• D. Theft of personal data from the app

Hint:

Identifying and addressing consumer complaints is crucial for maintaining a brand’s reputation and customer loyalty.

Answer 1

The Correct Option is B

Step 1: Identifying the complaints.
The case passage highlights that consumers complained about faulty electric scooters, delayed deliveries, and inadequate after-sales service. These were the primary issues raised by customers.
Step 2: Conclusion.
The correct answer is (B), as it accurately reflects the complaints mentioned in the case.