The Information Technology (IT) sector in India has witnessed exponential growth over the past few decades, turning the country into a global hub for outsourcing services. This expansion has made India one of the most preferred destinations for Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO), and IT-enabled services (ITES).
Key reasons behind the intensified outsourcing include:
Skilled workforce: India has a large pool of English-speaking, technically qualified professionals.
Cost-effectiveness: Companies in developed countries find it cheaper to outsource services like customer support, software development, and data processing to India.
Time zone advantage: India's time zone difference allows for 24x7 service delivery for global clients.
Robust IT infrastructure: With the advancement of digital connectivity and software parks, India has the infrastructure to support large-scale outsourcing.
Thus, the rapid expansion of the IT sector has been the main driver of increased outsourcing to India.