Comprehension
On the basis of the information given in the case, answer the next five questions.
A Maharatna Company, Indian Oil Indian Oil is India’s largest commercial organisation. It is the top-ranked Indian company in the Fortune ‘Global 500’ listings (2017). Indian Oil’s vision is driven by a group of dynamic leaders, who have made it a name to reckon with. With an over 34,000 strong workforce, a Maharatna Company, Indian Oil has been helping to meet India’s energy demands and reaching petroleum products in every part of India for over five decades.It plans to increase its business operations all around the world. The company plans to invest 20,000 crore in 2017 – 18 acquisitions and plans to expandoverseas. The company is always believed to be ahead of the demand. Last year too, IOC had invested close to 20,000 crore, including around 16,000 crore in various Indian projects and on acquisition for upstream in Russia. The company believed that if the goals are well defined, employees are aware of what the organisation has to do and what they must do to achieve those goals. Changes or events cannot be eliminated, but they can be anticipated and managerial responses to them can be developed. Policy formation serves as the basis of coordinating the activities and efforts of different divisions, departments and individuals. It helps in avoiding confusion and misunderstanding. Manager can look into the future and make a choice from amongst various alternative courses of action.
Question: 1

Identify the function of management highlighted in the above case.

Updated On: May 23, 2025
  • Organizing
  • Staffing
  • Directing
  • Planning
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The Correct Option is D

Approach Solution - 1

In the given case of Indian Oil, the function of management being highlighted is Planning. Here's why: 

1. The company's statement of vision and strategic goals is a core aspect of planning. Indian Oil's intention to meet energy demands and reach every part of India showcases a clear set of objectives.

2. The investment of ₹20,000 crore for acquisitions and overseas expansion is an example of action planning, which involves specifying the steps required to achieve the organization's goals.

3. The emphasis on being ahead of demand indicates proactive planning, anticipating future needs and opportunities.

4. The mention of defining goals, making employees aware of their roles, and developing responses to changes aligns with the planning process, which includes setting objectives and determining actions to achieve them.

5. Policy formation for coordinating activities shows the planning element of creating frameworks to guide decision-making and division of labor.
Therefore, the evidence clearly emphasizes the planning function of management.

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Approach Solution -2

To identify the function of management highlighted in the case, let's analyze the given information and each option in detail:

Case Analysis

The case describes Indian Oil's strategic approach to managing its operations and future growth. Key points include:

Indian Oil's vision and leadership.

Investment plans for both domestic and international projects.

The importance of well-defined goals and awareness among employees.

Anticipating changes and developing managerial responses.

Policy formation to coordinate activities and avoid confusion.

Options Analysis

Organising (1)

Definition: Organising involves arranging and structuring work to accomplish the organization's goals. It includes defining roles, responsibilities, and relationships.

Why Not: The case does not focus on the structure or arrangement of work within the organization.

Staffing (2)

Definition: Staffing involves recruiting, selecting, and placing the right people in the right jobs.

Why Not: The case does not discuss recruitment or personnel management.

Directing (3)

Definition: Directing involves guiding, leading, and influencing the work-related activities of others.

Why Not: The case does not focus on leadership or influencing employee activities.

Planning (4)

Definition: Planning involves setting goals and determining the best way to achieve them. It includes forecasting, setting objectives, and developing strategies.

Why Correct: The case highlights Indian Oil's strategic approach, including investment plans, anticipation of changes, and policy formation to coordinate activities. These are all key aspects of planning.

Conclusion

The correct answer is: (4) Planning

The case highlights Indian Oil's strategic approach to managing its operations and future growth, which aligns with the function of planning in management.

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Question: 2

”If the goals are well defined, employees are aware of what the organisation has to do and what they must do to achieve those goals.” Identify the significance of managerial function highlighted in this statement.

Updated On: May 23, 2025
  • Provides direction

  • Reduces overlapping activities
  • Reduces risks of uncertainty
  • Facilitates decision making

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The Correct Option is A

Approach Solution - 1

The managerial function highlighted in the statement is "Provides direction." The crux of this function is ensuring that employees understand the specific goals of the organization and how their roles contribute to achieving these objectives. Here's how this relates to the case: 

  • The statement mentions that when goals are well defined, employees know both the organizational objectives and their individual responsibilities. This clarity is essential for providing direction.
  • By clearly outlining these goals, employees can focus their efforts efficiently towards achieving the desired outcomes, thus guiding the organization's path forward effectively.
  • This direction-setting process helps in aligning the efforts and activities of various departments and personnel towards common objectives, ensuring a cohesive organizational effort.

This managerial function not only points the way forward but also helps in focusing the organizational resources towards goal-oriented actions, reducing confusion and ensuring everyone is working with a shared understanding of what needs to be achieved.

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Approach Solution -2

To identify the significance of the managerial function highlighted in the statement, let's analyze the given information and each option in detail:

Statement Analysis

The statement says, "If the goals are well defined, employees are aware of what the organization has to do and what they must do to achieve those goals." This statement emphasizes the importance of clear goals and objectives in guiding employees' actions and ensuring they understand their roles and responsibilities.

Options Analysis

Provides direction (1)

Definition: Providing direction involves guiding employees by setting clear goals and objectives, ensuring they understand their roles and responsibilities.

Why Correct: The statement directly highlights the importance of clear goals in providing direction to employees, ensuring they know what the organization needs to do and what their specific roles are in achieving those goals.

Reduces overlapping and wasteful activities (2)

Definition: Reducing overlapping and wasteful activities involves minimizing redundancy and inefficiencies in work processes.

Why Not: While clear goals can help reduce wasteful activities, the statement specifically highlights the importance of providing direction to employees.

Reduces risks of uncertainty (3)

Definition: Reducing risks of uncertainty involves minimizing the unpredictability and potential negative outcomes associated with decision making.

Why Not: While clear goals can help reduce uncertainty, the statement specifically highlights the importance of providing direction to employees.

Facilitates decision making (4)

Definition: Facilitating decision making involves providing the necessary information and support to help employees make informed choices.

Why Not: While clear goals can facilitate decision making, the statement specifically highlights the importance of providing direction to employees.

Conclusion

The correct answer is: (1) Provides direction

This option accurately describes the significance of the managerial function highlighted in the statement, which emphasizes the importance of clear goals in guiding employees' actions and ensuring they understand their roles and responsibilities.

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Question: 3

”Changes or events cannot be eliminated, but they can be anticipated and managerial responses to them can be developed.” Identify the significance of managerial function highlighted in this statement.

Updated On: May 23, 2025
  • Provides direction
  • Reduces risks of uncertainty
  • Reduces overlapping activities
  • Facilitates decision making
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The Correct Option is B

Approach Solution - 1

The statement "Changes or events cannot be eliminated, but they can be anticipated and managerial responses to them can be developed" highlights the significance of the managerial function that reduces risks associated with uncertainty. In the context of business studies, this corresponds to the role of planning within management. Planning allows managers to foresee potential changes and uncertainties, develop strategies to mitigate risks, and prepare for future contingencies. 

This function is crucial in providing a proactive approach, enabling organizations like Indian Oil to make informed decisions and navigate challenges effectively. By anticipating changes and developing responses, the risks related to unforeseen events can be minimized, thus ensuring smoother operations.

Hence, the significance of the managerial function emphasized in the statement is:Reduces risks of uncertainty.

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Approach Solution -2

To identify the significance of the managerial function highlighted in the statement, let's analyze the given information and each option in detail:

Statement Analysis

The statement says, "Changes or events cannot be eliminated, but they can be anticipated and managerial responses to them can be developed." This statement emphasizes the ability to foresee potential changes or events and to prepare appropriate responses to manage them effectively.

Options Analysis

Provides direction (1)

Definition: Providing direction involves guiding employees by setting clear goals and objectives, ensuring they understand their roles and responsibilities.

Why Not: While providing direction is an important managerial function, the statement specifically focuses on anticipating changes and developing responses, which is more related to reducing uncertainty.

Reduces risks of uncertainty (2)

Definition: Reducing risks of uncertainty involves minimizing the unpredictability and potential negative outcomes associated with decision making by anticipating changes and preparing appropriate responses.

Why Correct: The statement directly highlights the importance of anticipating changes and developing managerial responses, which helps in reducing the risks associated with uncertainty.

Reduces overlapping and wasteful activities (2)

Definition: Reducing overlapping and wasteful activities involves minimizing redundancy and inefficiencies in work processes.

Why Not: While reducing wasteful activities is an important aspect of management, the statement specifically focuses on anticipating changes and developing responses, which is more related to reducing uncertainty.

Facilitates decision making (4)

Definition: Facilitating decision making involves providing the necessary information and support to help employees make informed choices.

Why Not: While facilitating decision making is an important aspect of management, the statement specifically focuses on anticipating changes and developing responses, which is more related to reducing uncertainty.

Conclusion

The correct answer is: (2) Reduces risks of uncertainty

This option accurately describes the significance of the managerial function highlighted in the statement, which emphasizes the ability to anticipate changes and develop appropriate responses to manage them effectively, thereby reducing the risks associated with uncertainty.

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Question: 4

”Policy formation serves as the basis of coordinating the activities and efforts of different divisions, departments and individuals. It helps in avoiding confusion and misunderstanding.” Identify the significance of managerial function highlighted in this statement.

Updated On: May 23, 2025
  • Facilitates decision making
  • Reduces risks of uncertainty
  • Provides direction
  • Reduces overlapping activities
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The Correct Option is D

Approach Solution - 1

In analyzing the significance of the managerial function highlighted in the statement, the key focus is on how policy formation aids in the organization. The statement specifies that policy formation aids in coordinating activities by setting a clear framework within which different divisions, departments, and individuals operate. This coordination helps in avoiding confusion and misunderstandings, which often occur when different parts of an organization work independently without a cohesive strategy.

In this context, the main benefit of policy formation is the reduction of overlapping activities. By defining specific roles, responsibilities, and objectives, policies ensure that efforts are directed efficiently and prevent different segments from duplicating efforts or working at cross-purposes. Thus, policy formation directly addresses the need to streamline activities, eliminate redundancy, and foster better cooperation across various organizational segments.

Therefore, the significance of the managerial function that policy formation highlights in this statement is: Reduces overlapping activities.

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Approach Solution -2

To identify the significance of the managerial function highlighted in the statement, let's analyze the given information and each option in detail:

Statement Analysis

The statement says, "Policy formation serves as the basis of coordinating the activities and efforts of different divisions, departments, and individuals. It helps in avoiding confusion and misunderstanding." This statement emphasizes the role of policy formation in ensuring that various parts of the organization work together effectively and efficiently.

Options Analysis

Facilitates decision making (1)

Definition: Facilitating decision making involves providing the necessary information and support to help employees make informed choices.

Why Not: While policy formation can facilitate decision making, the statement specifically focuses on coordinating activities and avoiding confusion, which is more related to reducing wasteful activities.

Reduces risks of uncertainty (2)

Definition: Reducing risks of uncertainty involves minimizing the unpredictability and potential negative outcomes associated with decision making.

Why Not: While policy formation can help reduce uncertainty, the statement specifically focuses on coordinating activities and avoiding confusion, which is more related to reducing wasteful activities.

Provides direction (3)

Definition: Providing direction involves guiding employees by setting clear goals and objectives, ensuring they understand their roles and responsibilities.

Why Not: While policy formation can provide direction, the statement specifically focuses on coordinating activities and avoiding confusion, which is more related to reducing wasteful activities.

Reduces overlapping and wasteful activities (4)

Definition: Reducing overlapping and wasteful activities involves minimizing redundancy and inefficiencies in work processes.

Why Correct: The statement directly highlights the importance of policy formation in coordinating activities and avoiding confusion and misunderstanding, which helps in reducing overlapping and wasteful activities.

Conclusion

The correct answer is: (4) Reduces overlapping and wasteful activities

This option accurately describes the significance of the managerial function highlighted in the statement, which emphasizes the role of policy formation in ensuring that various parts of the organization work together effectively and efficiently, thereby reducing overlapping and wasteful activities.

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Question: 5

”Manager can look into the future and make a choice from amongst various alternative courses of action.” Identify the significance of managerial function highlighted in this statement.

Updated On: May 23, 2025
  • Provides direction
  • Reduces risks of uncertainty
  • Reduces overlapping activities
  • Facilitates decision making
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The Correct Option is D

Approach Solution - 1

In the given scenario, the statement that "Manager can look into the future and make a choice from amongst various alternative courses of action" emphasizes the managerial function of facilitating decision making. This significance is crucial for several reasons: 

  • Analysis of Alternatives: Managers evaluate different courses of action. Having the ability to foresee potential outcomes enables them to consider various alternatives.
  • Optimal Choice: By examining these alternatives, managers are better positioned to select the most advantageous path for the organization, aligning with its goals and objectives.
  • Anticipating Change: Managers anticipate changes or events that might occur, allowing them to prepare responses proactively.
  • Policy Formation: Policy development aids in the coordination of organizational activities, minimizing confusion and misunderstanding among departments and individuals.

Thus, the function highlighted is that of facilitating decision making, which helps streamline processes and align organizational efforts towards achieving defined goals.

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Approach Solution -2

To identify the significance of the managerial function highlighted in the statement, let's analyze the given information and each option in detail:

Statement Analysis

The statement says, "Manager can look into the future and make a choice from amongst various alternative courses of action." This statement emphasizes the manager's ability to anticipate future conditions and select the best course of action from multiple options.

Options Analysis

Provides direction (1)

Definition: Providing direction involves guiding employees by setting clear goals and objectives, ensuring they understand their roles and responsibilities.

Why Not: While providing direction is an important managerial function, the statement specifically focuses on the ability to look into the future and make choices, which is more related to decision making.

Reduces risks of uncertainty (2)

Definition: Reducing risks of uncertainty involves minimizing the unpredictability and potential negative outcomes associated with decision making.

Why Not: While looking into the future can help reduce uncertainty, the statement specifically focuses on making choices among alternative courses of action, which is more related to decision making.

Reduces overlapping and wasteful activities (3)

Definition: Reducing overlapping and wasteful activities involves minimizing redundancy and inefficiencies in work processes.

Why Not: While effective decision making can help reduce wasteful activities, the statement specifically focuses on the ability to look into the future and make choices, which is more related to decision making.

Facilitates decision making (4)

Definition: Facilitating decision making involves providing the necessary information and support to help managers make informed choices.

Why Correct: The statement directly highlights the manager's ability to look into the future and make choices among alternative courses of action, which is a key aspect of facilitating decision making.

Conclusion

The correct answer is: (4) Facilitates decision making

This option accurately describes the significance of the managerial function highlighted in the statement, which emphasizes the manager's ability to anticipate future conditions and select the best course of action from multiple options.

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