Question

Anuj, after a lot of research, paid ’SS Developers’ an advance of 2 crore to build a lavish house for him. They promised to deliver the property within 18 months. At the end of 18 months, Anuj asked for the delivery of the property many times but the developer did not respond. Anuj realized that ’SS Developers’ was not in a position to hand over the property to him. Anuj asked for a refund of the money with interest, which ’SS Developers’ refused. Anuj approached the consumer court with his complaint.
(i) Which grievance redressal agency had Anuj approached?

Answer 1

(i) Anuj had approached the State Commission. The State Commission is one of the key levels in the consumer grievance redressal mechanism. It is a quasi-judicial body that resolves consumer disputes in cases where the claim amount exceeds ₹20 lakhs but is below ₹1 crore. The State Commission handles complaints related to unfair trade practices, deficient services, and defective goods, and provides relief to consumers. In this case, Anuj's complaint against 'SS Developers' for not delivering the property as promised and refusing to refund the advance payment comes under the jurisdiction of the State Commission because it involves a substantial amount of money and a clear violation of consumer rights. The commission would examine the complaint, evaluate the facts, and pass an appropriate judgment to provide relief to Anuj.