Question

You work in a hotel and some guests complain about the noise level in their room. What is the best course of action?

• A. Offer them earplugs.
• B. Ignore their complaint.
• C. Apologize and move them to a different room.
• D. Tell them there’s nothing you can do.

Hint:

Responding quickly and offering an alternative room can show your commitment to excellent service.

Answer 1

The Correct Option is C

Step 1: Acknowledge the complaint.
Apologize for the inconvenience caused and acknowledge the guest’s discomfort. Step 2: Offer a solution.
Move the guest to a quieter room if possible. It’s essential to ensure that they have a pleasant stay and address their concerns quickly. Step 3: Remain professional and accommodating.
Show that you care about their experience and are willing to make the necessary adjustments to resolve the issue.