Question

You have received a demanding customer in your hotel, you will:

• A. Inform him that he should not behave like this.
• B. Shout back and tell that you are not in a position to help.
• C. Tactfully tell that his behavior is not appropriate.
• D. Make efforts to resolve the issue.

Hint:

Customer complaints are opportunities to improve services and create loyalty. Always aim to resolve issues promptly and professionally.

Answer 1

The Correct Option is D

Dealing with demanding customers requires patience, understanding, and the willingness to resolve their issues. Step 1: Stay calm and composed.
Do not escalate the situation by shouting or responding negatively. Keep your tone polite and professional. Step 2: Actively listen to the customer.
Understanding the root of their dissatisfaction will allow you to provide the best possible solution. Step 3: Take proactive steps.
Rather than confronting them about their behavior, focus on finding a solution that will satisfy the customer and maintain a positive relationship.