Question

While handling a very angry guest in a hotel where you are working, you will:

• A. Just ignore that guest as presently you are not working as a team leader.
• B. Raise your voice little loud to control the situation.
• C. Ask that guest to meet with your team leader and refuse to talk to him.
• D. Consult your team leader and try to resolve the issue at earliest.

Hint:

Dealing with angry customers requires patience and professionalism. Always involve the right authority if the situation gets beyond your control.

Answer 1

The Correct Option is D

When handling an upset guest, it is crucial to remain calm and professional. Asking the guest to meet with a team leader and ensuring the situation is addressed promptly is the best approach. This ensures that the issue is resolved in the most effective manner, showing that you care about both the guest's needs and your team's protocols.