Question

Which stage of the Guest Cycle is focused on ‘Guest Satisfaction and Customer Loyalty’?

• A. Pre-arrival stage
• B. Arrival stage
• C. Occupancy
• D. Departure

Answer 1

The Correct Option is C

The Occupancy stage of the guest cycle focuses on providing the best possible service to guests during their stay. This is crucial for ensuring guest satisfaction and fostering customer loyalty, as it directly impacts the guest's experience at the hotel or establishment.

So, the correct answer is (C): Occupancy.

Answer 2

The occupancy stage in the Guest Cycle is focused on ensuring guest satisfaction and building customer loyalty. During this stage, the hotel staff interacts most frequently with guests, addressing their needs and preferences to create a positive experience that can lead to repeat business.