Question

Which of the following personnel in the front office is responsible for determining shifts of the employees, meeting and greeting all arrivals, ensuring accurate and speedy rooming procedure, as well as checking occupancy?

• A. Front Office Supervisor
• B. Assistant Manager- Front Office
• C. Lobby Manager
• D. Receptionist

Answer 1

The Correct Option is C

The Lobby Manager is responsible for managing the shifts of employees, greeting all arrivals, ensuring that the rooming procedure is both accurate and fast, and checking the occupancy of rooms. This role involves overseeing the overall operation of the front office to ensure everything runs smoothly.

So, the correct answer is (C): Lobby Manager.

Answer 2

The Lobby Manager in the front office is responsible for overseeing the guest arrival experience, including meeting and greeting guests, ensuring efficient rooming procedures, and checking occupancy levels. They also assist in coordinating shifts and managing lobby operations to ensure smooth service. The other roles have more specific or subordinate functions, such as managing check-in/check-out (Receptionist) and supervising front desk operations (Front Office Supervisor).