Question

Which of the following personnel in the front office is responsible for determining shifts of the employees, meeting and greeting all arrivals, ensuring accurate and speedy rooming procedure, as well as checking occupancy?

• A. Front Office Supervisor
• B. Assistant Manager- Front Office
• C. Lobby Manager
• D. Receptionist

Answer 1

The Correct Option is C

The task of determining shifts of the employees, meeting and greeting all arrivals, ensuring an accurate and speedy rooming procedure, as well as checking occupancy is typically the responsibility of one key position in the front office: the Lobby Manager. Let's break down why this role is most suitable for these duties: 

1. Determining Shifts: The Lobby Manager is responsible for overseeing the efficient operation of the front office. This includes managing the staff schedule to ensure all shifts are adequately covered, which maximizes operational efficiency and guest satisfaction.
2. Meeting and Greeting Arrivals: As the face of the hotel's front office, the Lobby Manager often meets guests upon arrival to ensure they receive a warm and welcoming experience, setting the tone for their stay.
3. Ensuring Accurate and Speedy Rooming Procedure: The Lobby Manager oversees the front desk operations, thereby ensuring that room assignments and check-in processes are accurate and expedited, minimizing wait times and enhancing guest experience.
4. Checking Occupancy: They monitor room availability and occupancy rates, essential for managing bookings and ensuring optimal allocation of rooms.

This comprehensive oversight makes the Lobby Manager instrumental in maintaining the smooth operation of the front office.

Answer 2

The Lobby Manager is responsible for managing the shifts of employees, greeting all arrivals, ensuring that the rooming procedure is both accurate and fast, and checking the occupancy of rooms. This role involves overseeing the overall operation of the front office to ensure everything runs smoothly.

So, the correct answer is (C): Lobby Manager.