Nishtha runs a chain of famous restaurants, ’Indian Kitchen’, in different parts of
Delhi. The restaurant chain was known for good quality food and quick service.
‘Indian Kitchen’ was generating good revenue and had goodwill in the market. Nishtha
would take a weekly report from all the Restaurant Managers and take necessary
action to resolve the problems, if any. Nishtha noticed a sudden decline in sales in one
of the restaurants. She questioned the Restaurant Manager who mentioned that the
restaurant is seeing a gradual decrease in the number of customers, but could not
provide a clear explanation for it. So, Nishtha formed a team to find out the causes of
the declining customers as this is the key area for restaurant business and is critical to
the success of business. By doing this, Nishtha is performing a step of the process of a
function of management.