The change in momentum is given by:
\[
\Delta p = m(v_f - v_i)
\]
where \( m = 0.12 \, \text{kg} \), \( v_i = 20 \, \text{m/s} \), and \( v_f = -30 \, \text{m/s} \) (since the direction is reversed).
Substituting the values:
\[
\Delta p = 0.12 \times (-30 - 20) = -6 \, \text{kg m/s}
\]
The average force is given by:
\[
F_{\text{avg}} = \frac{\Delta p}{\Delta t} = \frac{-6}{0.01} = -600 \, \text{N}
\]
Thus, the average force is 1,200 N (positive direction).