Step 1: Understanding the Question:
The question asks us to identify which of the given options cannot be concluded from the provided paragraph. This means we are looking for a statement that is either false or not supported by the text.
Step 2: Detailed Explanation:
Let's analyze each option:
(A) No refund will be made upon the cancellation of confirmed tickets in any case. The passage explicitly states, "...there will be no refund upon cancellation of confirmed Tatkal tickets, except in the case of cancelled trains or delays...". This exception directly contradicts the phrase "in any case". Therefore, this statement is false according to the text and cannot be a valid conclusion.
(B) Some of the trains may get cancelled or run later than the original schedule. The passage creates a provision for refunds in case of cancellations or delays. This implies that the railway department anticipates that such events (cancellations/delays) can happen. Thus, this is a reasonable conclusion.
(C) The Railway department is making efforts to improve the scenario by changing some rules. The department is taking steps (reducing the reservation period, changing refund rules) in direct response to increasing complaints. This is clearly an effort to manage or improve the situation. This can be concluded.
(D) The Tatkal booking system is not functioning well, the Railway department realizes this. The fact that complaints are "increasing day by day" and the department is "overwhelmed" and making changes indicates that they recognize a problem with the current system. This can be concluded.
(E) Tatkal booking cannot be done on a Friday if the train is scheduled for the following Monday. The advance reservation period has been reduced to one day. For a train on Monday, the booking would open one day prior, which is Sunday. Therefore, one cannot book a ticket on Friday for a Monday train under the new rule. This is a valid conclusion.
Step 3: Final Answer:
Statement (A) is directly contradicted by the information provided in the passage. It is the one conclusion that cannot be drawn.