Question:
Payal was working in a Multinational Company. Her father gifted her a smartphone worth 40,500 on her birthday. The mobile phone was purchased by her father from his friend’s shop. After a few months, the mobile phone started creating problems. Payal tried to contact the manufacturer many times, but he did not respond. Ultimately, Payal decided to file a complaint against the manufacturer. The appropriate grievance redressal machinery where Payal can file a complaint is:
Payal was working in a Multinational Company. Her father gifted her a smartphone worth 40,500 on her birthday. The mobile phone was purchased by her father from his friend’s shop. After a few months, the mobile phone started creating problems. Payal tried to contact the manufacturer many times, but he did not respond. Ultimately, Payal decided to file a complaint against the manufacturer. The appropriate grievance redressal machinery where Payal can file a complaint is:
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Choose the grievance redressal forum based on the value of the claim: District Forum (up to 50,00,000), State Commission (50,00,001 to 2 Crore), and National Commission (above 2 Crore).
Updated On: Feb 21, 2025
- District Forum/Commission
- State Commission
- National Commission
- Supreme Court
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The Correct Option is A
Solution and Explanation
Complaints under the Consumer Protection Act are filed based on the value of goods and compensation claimed. Since the value of the phone is 40,500, Payal can approach the District Forum/Commission, which handles cases where the compensation value is up to 50,00,000.
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