Question

Match List-I with List-II:

Choose the correct option from the following:

• A. i–3, ii–4, iii–1, iv–2
• B. i–4, ii–3, iii–2, iv–1
• C. i–2, ii–4, iii–1, iv–3
• D. i–2, ii–1, iii–4, iv–3

Hint:

The guest cycle includes four main stages: Pre-arrival, Arrival, Occupancy, and Departure. Each stage involves specific hotel operations such as reservations, check-in, guest services, and check-out.

Answer 1

The Correct Option is A

Step 1: Understanding the guest cycle in hotels.
The guest cycle in hotel management describes the stages a guest goes through from the time they plan their visit until they leave the hotel. Each stage has specific activities performed by hotel staff to ensure smooth service and guest satisfaction.
Step 2: Matching the stages with their activities.

• Arrival: When the guest reaches the hotel, the registration process takes place. This stage includes check-in. Therefore, Arrival → Check-in (3).
  
• Pre-arrival: Before the guest arrives, reservations are made and information such as room availability and quoting rates to guests is provided. Therefore, Pre-arrival → Quoting rates for the guests (4).
  
• Departure: When the guest leaves the hotel, billing and check-out procedures are completed. Therefore, Departure → Check-out (1).
  
• Occupancy: During the stay, various services are provided such as housekeeping and room service, which require coordination of guest services. Therefore, Occupancy → Coordination of guest services (2).
  

Step 3: Final matching.
Thus, the correct matching becomes:
i – 3, ii – 4, iii – 1, iv – 2.
Step 4: Conclusion.
Hence, the correct option is (A). Final Answer: i–3, ii–4, iii–1, iv–2.