Question

Who is a customer in hospitality industry? Explain any three customers in hospitality industry.

Hint:

In hospitality, customers can be internal employees, external guests, or repeat customers who return due to good service.

Answer 1

Step 1: Define customer in hospitality industry.
In the hospitality industry, a customer is any person who uses the services provided by hotels, restaurants, resorts, or other hospitality establishments. Customers visit these establishments for accommodation, food, recreation, or other services and expect comfort, quality service, and satisfaction.

Step 2: Internal Customer.
Internal customers are employees within the organization who depend on each other to perform their duties effectively. For example, housekeeping staff depend on the front office for room information. Good cooperation among internal customers ensures smooth service for guests.

Step 3: External Customer.
External customers are the actual guests who use the services of the hotel or hospitality establishment. They may be travelers, tourists, or business visitors who pay for services such as accommodation, food, and other facilities.

Step 4: Repeat Customer.
Repeat customers are guests who return to the same hotel or hospitality service multiple times because of positive experiences and satisfaction with previous services. These customers are valuable as they contribute to the reputation and revenue of the business.

Step 5: Importance of customers in hospitality.
Customers are the foundation of the hospitality industry. Providing excellent service, comfort, and satisfaction helps build customer loyalty and ensures the success and growth of hospitality businesses.