Question

A manufacturing firm notices an increase in product defects. To fix the issue using the control process, which of the following sequences must they follow?

• A. B, D, E, A, C
• B. D, B, E, A, C
• C. B, D, A, E, C
• D. D, A, B, E, C

Hint:

Remember OSCAC — Observe, Set standard, Compare, Analyze, Correct — to fix quality issues effectively.

Answer 1

The Correct Option is B

To address the increase in product defects using the control process, the manufacturing firm should follow the sequence of steps defined by the control process in management. Here's a breakdown of the correct sequence:

1. D: Establish Standards - Define the benchmarks and standards for measuring performance, which help in identifying any variances or defects in the products.
2. B: Measure Actual Performance - Collect data to measure the actual performance against the established standards.
3. E: Compare Performance with Standards - Analyze the collected data to determine if there is a variance between actual performance and expected standards.
4. A: Take Corrective Action - If deviations are found, take appropriate corrective measures to rectify these discrepancies.
5. C: Review and Strategize - Finally, review the entire process and adjust strategies as necessary to prevent recurrence of defects.

The correct sequence, therefore, is: D, B, E, A, C.