Question

A consumer registers a complaint with the company’s grievance cell. Which consumer right is being exercised by the consumer?

• A. Right to be Heard
• B. Right to Seek Redressal
• C. Right to be Informed
• D. Right to Safety

Answer 1

The Correct Option is A

The Right to be Heard allows consumers to raise their complaints and concerns to appropriate forums. In this case, the consumer is exercising this right by lodging a complaint with the company’s grievance cell. This ensures that consumers' issues are addressed in a timely and effective manner, promoting transparency and accountability in business practices.