Question

What is essential for a hospitality services professional?

• A. Being impatient all the time
• B. No knowledge of guest’s needs
• C. Maintaining bad personal hygiene
• D. Greet guests with a smile

Hint:

Hospitality professionals should always maintain a positive attitude, as it greatly influences the guest experience. A smile can make a huge difference in customer satisfaction.

Answer 1

The Correct Option is D

In the hospitality industry, providing excellent customer service is key. One of the most essential qualities for a hospitality services professional is to greet guests with a smile. This simple action helps create a welcoming and pleasant experience for guests.
- Being impatient all the time, No knowledge of guest's needs, and Maintaining bad personal hygiene are all negative traits that would hinder customer service in hospitality.
Thus, the correct answer is Greet guests with a smile.