Active listening is a structured process that ensures the listener fully understands and responds thoughtfully.
The first stage is Receiving, where the listener pays attention and accurately hears the message.
The next four stages are:
1. Understanding — This stage involves grasping the meaning of what is heard.
2. Remembering — This step means retaining the information for future reference.
3. Evaluating — The listener critically assesses and interprets the message’s value and relevance.
4. Responding — This final stage involves giving feedback, asking questions, or showing understanding to complete the listening loop.
All these stages work together to ensure communication is clear and effective.