Question

Explain the different steps of active listening.

Hint:

Remember: Active listening is more than just hearing — it requires attention and genuine engagement.

Answer 1

Active listening is the process of fully concentrating, understanding, and responding thoughtfully during communication.
It involves several important steps: First, paying full attention to the speaker by facing them and maintaining eye contact.
Second, avoiding distractions and refraining from interrupting while the other person is talking.
Third, showing that you are listening by nodding, giving verbal acknowledgements like “yes” or “I see”, and using appropriate facial expressions.
Fourth, providing feedback by paraphrasing or summarizing what the speaker has said to confirm understanding.
Fifth, asking questions for clarification if something is unclear, which shows genuine interest.
Lastly, responding appropriately and respectfully once the speaker has finished, offering constructive input if required.
Practicing these steps helps build trust, prevents misunderstandings, and strengthens personal and professional relationships.