Comprehension
The passage below is accompanied by a set of questions. Choose the best answer to each question.
As software improves,the people using it become less likely to sharpen their own know-how. Applications that offer lots of prompts and tips are often to blame; simpler,less solicitous programs push people harder to think, act and learn.
Ten years ago, information scientists at Utrecht University in the Netherlands had a group of people carry out complicated analytical and planning tasks using either rudimentary software that provided no assistance or sophisticated software that offered a great deal of aid. The researchers found that the people using the simple software developed better strategies,made fewer mistakes and developed a deeper aptitude for the work. The people using the more advanced software,meanwhile, would often "aimlessly click around" when confronted with a tricky problem. The supposedly helpful software actually short-circuited their thinking and learning.
[According to] philosopher Hubert Dreyfus.....our skills get sharper only through practice, when we use them regularly to overcome different sorts of difficult challenges. The goal of modern software,by contrast,is to ease our way through such challenges. Arduous, painstaking work is exactly what programmers are most eager to automate-after all, that is where the immediate efficiency gains tend to lie. In other words,a fundamental tension ripples between the interests of the people doing the automation and the interests of the people doing the work.
Nevertheless, automation's scope continues to widen. With the rise of electronic health records,physicians increasingly rely on software templates to guide them through patient exams. The programs incorporate valuable checklists and alerts,but they also make medicine more routinized and formulaic-and distance doctors from their patients.....Harvard Medical School professor Beth Lown,in a 2012 journal article....warned that when doctors become "screen-driven," following a computer's prompts rather than "the patient's narrative thread," their thinking can become constricted. In the worst cases,they may miss important diagnostic signals.....
In a recent paper published in the journal Diagnosis, three medical researchers.....examined the misdiagnosis of Thomas Eric Duncan,the first person to die of Ebola in the U.S., at Texas Health Presbyterian Hospital Dallas. They argue that the digital templates used by the hospital's clinicians to record patient information probably helped to induce a kind of tunnel vision. "These highly constrained tools," the researchers write, "are optimized for data capture but at the expense of sacrificing their utility for appropriate triage and diagnosis, leading users to miss the forest for the trees." Medical software,they write is no "replacement for basic history-taking, examination skills and critical thinking."....
There is an alternative. In "human-centered automation," the talents of people take precedence....In this model,software plays an essential but secondary role. It takes over routine functions that a human operator has already mastered,issues alerts when unexpected situations arise,provides fresh information that expands the operator's perspective and counters the biases that often distort human thinking. The technology becomes the expert's partner,not the expert's replacement.
Question: 1

In the Ebola misdiagnosis case,we can infer that doctors probably missed the forest for the trees because:

Updated On: Jul 26, 2025
  • they were led by the data processed by digital templates.
  • the data collected were not sufficient for appropriate triage.
  • they used the wrong type of digital templates for the case.
  • the digital templates forced them to acquire tunnel vision.
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The Correct Option is A

Solution and Explanation

The question asks us to infer why in the Ebola misdiagnosis case, doctors probably "missed the forest for the trees". Let's analyze the provided comprehension and logical options: 

The passage explains how reliance on advanced digital templates and software in medicine can lead to "tunnel vision" and constricted thinking. This is because the templates are primarily optimized for data capture at the expense of effective triage and diagnosis. This insinuates that the medical professionals may focus too narrowly on data provided by software tools rather than applying broad critical thinking and traditional examination techniques.

In the misdiagnosis case, researchers noted that the digital templates contributed to this tunnel vision. The passage states: "These highly constrained tools... are optimized for data capture but at the expense of sacrificing their utility for appropriate triage and diagnosis."

From the comprehension, it is evident that the main issue was the over-reliance on digital data processed by the templates, leading to inadequate diagnostic approaches.

Presuming a comprehensive understanding of the passage, the most plausible interpretation is the explanation that doctors were overly guided by the data processed through digital templates, hence missing the broader picture. Therefore, the best answer is:

"they were led by the data processed by digital templates."

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Question: 2

From the passage,we can infer that the author is apprehensive about the use of sophisticated automation for all of the following reasons EXCEPT that:

Updated On: Jul 26, 2025
  • it could mislead people.
  • it stops users from exercising their minds.
  • computers could replace humans.
  • it stunts the development of its users.
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The Correct Option is C

Solution and Explanation

The central theme of the passage is the author's apprehension regarding the use of sophisticated automation technology. The passage discusses several concerns about how automation might negatively impact human abilities, especially concerning thinking and learning. Let's analyze each option to determine which is NOT a reason for the author's apprehension: 

it could mislead people: The passage mentions the danger of automation leading users to rely on computer prompts instead of deep thinking. An example is the misdiagnosis case where digital templates led to tunnel vision. Therefore, misleading people is a valid concern from the author.

it stops users from exercising their minds: The author argues that sophisticated software short-circuits thinking and learning by providing too much assistance, thus diminishing mind exercise. This is clearly a point of apprehension.

computers could replace humans: The passage emphasizes the partnership between humans and technology, noting that software should assist rather than replace. There's no direct mention of concern that computers could replace humans entirely, but rather the fear is more about diminished human capabilities.

it stunts the development of its users: The text describes how easy software prevents skill sharpening, supporting the idea that user development can be stunted, aligning with the author's concerns.

After analyzing each option, the concern that "computers could replace humans" is actually not articulated in the passage as a direct fear of the author. Therefore, this is the correct answer as it does not align with the author's apprehensions.

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Question: 3

In the context of the passage,all of the following can be considered examples of human-centered automation EXCEPT:

Updated On: Jul 26, 2025
  • a smart-home system that changes the temperature as instructed by the resident.
  • software that offers interpretations when requested by the human operator.
  • medical software that provides optional feedback on the doctor’s analysis of the medical situation.
  • software that auto-completes text when the user writes an email.
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The Correct Option is D

Solution and Explanation

The question requires identifying which option does not align with the concept of "human-centered automation" as described in the passage.

Explanation: To solve this, we analyze the key idea of "human-centered automation" presented in the passage: a system where technology serves as an assistant to human expertise, enhancing and complementing human skills rather than replacing them. The passage emphasizes that such systems should take over routine tasks, issue alerts, provide additional information, and counter human biases, but the human still remains in control, using the system to enhance their capabilities.

Now, let’s analyze each option: 

  • A smart-home system that changes the temperature as instructed by the resident: This represents human-centered automation as the system responds based on human instruction.
  • Software that offers interpretations when requested by the human operator: This fits human-centered automation since the software provides information only when the human requests it.
  • Medical software that provides optional feedback on the doctor’s analysis of the medical situation: This aligns with human-centered automation, offering feedback to support but not replace a doctor's judgment.
  • Software that auto-completes text when the user writes an email: This option doesn't align because it performs a task without explicit input or request from the user, acting independently rather than as a complement.

Correct Answer: Software that auto-completes text when the user writes an email.

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Question: 4

It can be inferred that in the Utrecht University experiment,one group of people was "aimlessly clicking around" because:

Updated On: Jul 26, 2025
  • the other group was carrying out the tasks more efficiently.
  • they did not have the skill-set to address complicated tasks.
  • they were hoping that the software would help carry out the tasks.
  • they wanted to avoid making mistakes.
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The Correct Option is C

Solution and Explanation

In the experiment conducted by Utrecht University, two different types of software were used: rudimentary software with no assistance and sophisticated software that offered considerable aid. The results showed that individuals using the simple software developed better strategies and a deeper understanding of the tasks, while those using the advanced software often resorted to "aimless clicking." This behavior of "aimless clicking" implies a reliance on the software's assistance, as users were expecting the software to aid in task completion rather than using their own problem-solving skills. Thus, the correct inference regarding why one group was "aimlessly clicking around" is that they were hoping that the software would help carry out the tasks. This inference is supported by the passage's overall context, which criticizes over-reliance on software assistance diminishing human skills and thought processes.
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