Question

Shaurya has checked into a hotel. Which department’s staff will first greet and welcome him? List any other three services provided by this department.

Hint:

Always make sure to focus on both the central role and the supportive roles that a department plays in the hotel industry.

Answer 1

Front Office Department in Hotels

• Department Responsible for Greeting:
  The Front Office department is responsible for first greeting and welcoming guests at the hotel.
• Other Services Provided by Front Office Department:
  
  • The front office personnel organize the reservation status of the rooms, and also monitor the available rooms.
  • They register guests and allocate rooms for their stay.
  • They maintain the record of check-in and check-out details and also do billing and settlement of bills.
  • They provide porter services and also help in issuing room keys to guests.
  • They also relay messages for the guests and coordinate with other departments like housekeeping or room service.
  • They also provide general information to the guests.
  • They also record important personal details of guests for smooth service.