Step 1: Understanding the situation.
The question describes Ravi’s reaction to his customer shouting at him. Despite the customer’s negative behavior, Ravi remains calm and listens. This suggests a quality of patience.
Step 2: Analyzing the options.
(A) Hardworking: Incorrect. While hardworking is a positive trait, it does not directly relate to how Ravi reacts to a difficult situation.
(B) Confident: Incorrect. Confidence refers to belief in oneself, but it does not specifically describe how Ravi handles his emotions in this situation. (C) Patient: Correct. Ravi shows patience by not getting angry and listening to the customer. Patience is the ability to remain calm and composed even in frustrating situations.
(D) Trying new ideas: Incorrect. Trying new ideas refers to exploring new ways of doing things, which is not related to the situation described in the question.
Step 3: Conclusion.
Therefore, the correct answer is (C) patient, as Ravi demonstrates patience by staying calm and listening to the customer.
Final Answer: Patient.

