Question:
Payal was working in a Multinational company. Her father gifted her a
smart phone worth ` 40,500 on her birthday. The mobile phone was
purchased by her father from his friend’s shop. After few months, the
mobile phone started creating problems. Payal tried to contact the
manufacturer many times but he did not respond. Ultimately Payal
decided to file a complaint against the manufacturer. The appropriate grievance redressal machinery where Payal can file a complaint is:
Payal was working in a Multinational company. Her father gifted her a
smart phone worth ` 40,500 on her birthday. The mobile phone was
purchased by her father from his friend’s shop. After few months, the
mobile phone started creating problems. Payal tried to contact the
manufacturer many times but he did not respond. Ultimately Payal
decided to file a complaint against the manufacturer. The appropriate grievance redressal machinery where Payal can file a complaint is:
Show Hint
Consumer court levels depend on the value of the claim. Use State Commission for mid-value complaints.
Updated On: Jun 23, 2025
- District Forum/Commission
- State Commission
- National Commission
- Supreme Court
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The Correct Option is B
Solution and Explanation
The complaint involves a product worth \texttt{\rupee 40,500}. As per the Consumer Protection Act, the hierarchy for complaint filing is based on the value of goods/services.
- Up to \rupee 20 lakh: District Forum
- Between \rupee 20 lakh and \rupee 1 crore: State Commission
- Above \rupee 1 crore: National Commission
Since the value of the smartphone is \rupee 40,500, Payal must file her complaint at the State Commission.
Final Answer: (B) State Commission
- Up to \rupee 20 lakh: District Forum
- Between \rupee 20 lakh and \rupee 1 crore: State Commission
- Above \rupee 1 crore: National Commission
Since the value of the smartphone is \rupee 40,500, Payal must file her complaint at the State Commission.
Final Answer: (B) State Commission
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